Privacy Statement
This Privacy Policy explains how KSI Casino collects, uses, stores and protects information when you use our services. We take user privacy seriously and aim to handle personal information carefully, explain how it is used, and provide ways to manage your privacy choices.
Information we collect
The information we collect depends on how you use our services and the details you choose to provide. It may include personal, technical and transactional data.
Personal data
Personal data may include your name, date of birth, contact details, address and account information. We may also receive information you provide when contacting our support team or managing your account.
Technical data
When you visit our website, we may collect technical information such as your IP address, device and browser details, language settings, pages viewed and the time and date of visits. This can help us maintain the service, protect accounts and understand how features are used.
Transactional data
We may keep records of transactions and related account activity, including payment method details and transaction history. Payment information may be handled by third-party providers. We do not include full payment credentials in our records where these are processed directly by a provider.
How we use information
We use information to create and maintain accounts, provide requested services, process transactions, respond to enquiries and protect the security of accounts. We may also use it to identify unusual activity, troubleshoot technical issues, meet applicable legal obligations and maintain records. We use information only for purposes connected with the service or as otherwise permitted by applicable law.
Information storage and protection
We use administrative and technical measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. Access is limited to people and service providers who need information for an authorised purpose. No method of storing or sending information can be guaranteed completely secure, so please keep your account details confidential and contact us if you suspect your account has been accessed without permission.
Cookies and tracking technologies
Cookies and similar technologies may be used to keep the website working, remember preferences, support account security and understand site usage. You can manage cookies through your browser settings. Disabling some cookies may affect how parts of the website work. Where required, we will ask for your choice before using non-essential cookies.
Sharing information
We may share information with third-party providers that support services such as payment processing, hosting, security and customer support. These providers may use information only to perform their services for us and are expected to protect it appropriately. We may also disclose information where required by law or necessary to protect our users, services or legal rights.
Your privacy rights
Depending on the circumstances and applicable law, you may have the right to request access to your personal information, ask us to correct inaccurate details, request deletion, object to certain uses or withdraw consent where processing relies on it. You can contact us to make a request. We may need to confirm your identity and may be unable to fulfil a request where an exception applies. Where UK data protection law applies, you may also raise a concern with the relevant data protection authority.
Policy updates
We may update this Privacy Policy when our practices or applicable requirements change. The latest version will be published on this page. Please review it periodically to stay informed about how we handle information.