Our support team can help with questions about your account, payment enquiries, technical issues and general feedback. If you need help signing in, updating your details or understanding a transaction, choose the contact method that works for you. You can email the relevant team or call if you would prefer to speak to someone. Please include a short description of the issue and any relevant account details, but never send your password or full payment card number.
| Department | Contact |
|---|---|
| Customer support email - account and technical enquiries | [email protected] |
| General enquiries email - questions and feedback | [email protected] |
| Affiliate enquiries email - partnership questions | [email protected] |
| Customer support phone - account and technical enquiries | +44 20 7946 0832 |
| Customer support working hours - email and telephone | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or questions that need an explanation or supporting documents. Use a clear subject line so the team can identify your request, and include up-to-date contact details in case they need to follow up. Adding the relevant account details and a brief description of the issue can help avoid delays.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Simple requests are often handled the same day; more complex issues may take longer depending on the investigation required, verification steps, or third-party involvement. If your case requires extra time we will confirm an expected timeframe and provide regular updates until the issue is resolved.
Feedback
We welcome your feedback, suggestions or ideas to improve the site. Send comments about games, payments or features and our team will review them carefully. We use player input to fix issues, refine offers and improve the user experience. Your feedback helps us prioritise updates and make the site easier to use for everyone.