User Terms and Conditions

This page sets out the rules that govern your use of the KSI Casino platform. It explains the relationship between us and our users, and the basic obligations that apply when you register, place bets or play casino games. By creating an account or using the site you accept these terms, and agree to comply with any specific rules that apply to individual promotions or services.

Account responsibilities

You are responsible for all activity on your account. Keep your login details confidential and inform us immediately if you suspect unauthorised access. Provide accurate and up-to-date personal details and update them if they change. We may require proof of identity, address or payment source at any time and may limit or suspend access until checks are complete. You must not share accounts, impersonate others, or allow others to transact on your behalf.

Eligibility requirements

Use of the platform is restricted to people who meet the minimum legal age and any local requirements for gambling. If you are excluded, self-excluded, or otherwise prohibited from using gambling services in your place of residence, do not register. Only one account per person is permitted unless we agree otherwise. We reserve the right to close accounts that do not meet eligibility criteria.

Acceptable platform use

Use the platform lawfully and fairly. Prohibited activity includes fraud, money laundering, manipulation of outcomes, collusion, use of automated betting software, and any attempt to exploit system errors. Abusive or threatening communication with staff or other users is not permitted. If we detect prohibited behaviour we may suspend your account, withhold funds pending investigation, and close accounts where appropriate.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer. Check the promotion terms before participating. We set wagering conditions, eligibility rules and maximum stakes for bonus play. Abuse of bonuses or attempts to circumvent promotion rules may result in bonus removal, forfeiture of winnings and account action. Any questions about a promotion should be raised with customer support before depositing.

Deposits and withdrawals

Available payment methods and limits are shown on the site and may change. We may require verification documentation before processing withdrawals. Withdrawals will be processed to the original payment source where possible and may be subject to additional checks. We may apply temporary holds while investigating irregular activity. Transaction times depend on the payment method and any verification required.

Verification and limits

To protect your account and prevent misuse we may ask for identity, proof of address and source of funds documents. We may also impose deposit, loss or wagering limits and you can request additional limits or self-exclusion via your account settings or support.

Dispute resolution

If you have a complaint contact customer support with full details and any supporting evidence. We will investigate and aim to resolve issues fairly and promptly. If a dispute cannot be resolved directly, you may seek independent advice or an appropriate independent resolution service where available.

Updates to terms and conditions

We may update these terms from time to time. We will notify you of material changes via the site or your account. Continued use of the platform after changes are published constitutes acceptance of the updated terms. Check this page regularly to stay informed.